Please include your order number and a description of the issue in the package. IF YOU PLAN TO RETURN AN ITEM DO NOT OPEN THE ITEM!
IF YOU OPEN AN ITEM, IT CAN'T BE RESOLD AS NEW!!! DO NOT TAPE ANYTHING TO THE PRODUCT OR THE PRODUCT PACKAGING. WE RESERVE THE RIGHT TO REFUSE ANY RETURN. Ordered by Mistake or Ordered the Wrong Item. Items must be in "new, unaltered and unused condition". Item must be in original box unopened with no damage to the package or packaging (we need to be able to resell that product as new). Return request must be within 30 calendar days of the order date. DO NOT OPEN THE ITEM!If you receive a package that looks like it was thrown off a building, please take pictures so we can make a claim. You can message the pictures.
Once we review the pictures we will decide how to proceed. For defective items out of the box, we will send you a return label. Sometimes the carrier may scan the item before they deliver the item. I'm in FL and you're within a few miles of your post office, you will have a much greater chance of recovering your package. If the carrier delivered to the wrong address the post office should know where it was delivered.